I am not getting any replies to e-mails that I send out?

If you have entered an incorrect e-mail address or format in your own mail program, when people click on reply to author it reads the address you have entered and tried to send to that address. To check this address in outlook express click on TOOLS then ACCOUNTS then on the MAIL tab, you should see your mail account with us in there make sure it is set as default and click on properties. You should see a line that says E-mail Address, pop in your correct address in this box the format should be alias@username.cambs.net or alias@domain.co.uk etc.. now when someone receives a mail from you and clicks on reply to author you will receive a mail back.

I am trying to download my e-mail but I keep getting the same 4 messages again and again but it says there are 5?

Sometimes people send us very large e-mails that can clog your mail delivery, in this case messages 1, 2, 3 & 4 may be normal e-mails but message 5 is probably a mail with large attachments. First try changing the time limit in your mail program, Tools accounts, mail then onto your properties and click on advanced, Move the slider timeout bar from the left as far to the right as it will go (this may give you long enough to download the mail). If you still cannot download it, log into the portal Click on Web Communicator and enter your username and password you can see a preview of the e-mail’s you are trying to download (including filesize) Message 5 can be deleted from here, thus clearing the blockage from your mail account. Use your e-mail as you normally do and you should have fixed the problem!

I have set up a mailbox called mark and my username is sailboats but I am not receiving any mail? Although I am giving out me correct mail address mark@sailboats.cambs.net

Once you have set up a mailbox you need to check that mailbox separately. At present in your mail program the account name (username) will be set to sailboats, this means that it will receive any mail sent to the sailboats account unless a mailbox is set up. Change the account name to sailboats+mark and use the password you assigned at the mailbox section of the portal and you will receive the mail sent to your mailbox. *

*Please note only letters and numbers can be used in mailbox names, hyphens cannot.

I have set up an account today, I can send mail but can not receive any. It says invalid username/password?

When you create an account with us the server needs to pick up on the information you have entered, Our servers currently refresh at every hour. Your account should work fine for sending and receiving after this refresh.

How much webspace can I actually use?

The webspace is unlimited on all Cambs.Net accounts there is however a 250 MB per day bandwidth limit on residential accounts and 500 MB per day on Business accounts (how much data is uploaded/downloaded from your site.

I have made a website and uploaded it without any problems, but when I look at it through my browser some of the images and links don’t work?

The first thing to remember when making a website is that the Internet is case sensitive. This means it knows the difference between Jpg and jpg. If you have told your webpage to display lets say, logo.gif but the actual picture you uploaded is called Logo.gif or logo.GIF it will not find the file and all you will see is a white box with a red cross in it.
For ease name all your pictures and files in lower case and linking them will be much easier.

If you right click on the file that isn’t working properly on your webpage and look what it is actually looking for, then look at the file name that you uploaded, you will see there is a difference. Simply rename the file you uploaded to the one the webpage is looking for.

I have uploaded a newer version of my website, but it looks the same when I visit it?

Sometimes when you visit a page that has changed, your browser doesn’t always show you the current version. It may be showing you a “cached” version, this means it is showing you a page from your hard drive which it stored on your last visit.
Most of the time pressing the Refresh button in your browser will make it download the current version of the web page, if it does not you may want to empty your cache.
To do this go to your windows directory and open the Temporary Internet Files folder, Delete everything that is in there to ensure you are viewing the latest page on your site.

Can I use active server pages on my webspace?

Unfortunately you cannot use .asp files on your webspace at the moment, although you can use frontpage extensions once you have applied for them at the portal

Why can't I connect to some ftp servers?

Most browsers submit "anonymous" as your user ID and your email address as your password. The FTP site you are connecting to may not allow "anonymous" access. This error will also occur when the FTP server is currently at its limit of "anonymous" users. Another possibility is that your browser doesn't support anonymous FTP access.

Keep trying to access the FTP site until you succeed. Sometimes the FTP server is too busy. However, if you don't have a browser that allows anonymous FTP access or the site is password-protected, enter your user ID and password manually using FTP software such as WS_FTP or CuteFTP.

What is an mp3 file? and Can I have them on my website?

mp3 is a compression variant of mpeg, the level is 3 so the file extension
name is.mp3

These files alone are not illegal, but if the music file is copyrighted and
you do not own the rights then displaying or distributing it from your website is illegal.

Can I stream live or real audio from my website?

Unfortunately you cannot stream audio from our servers, these files however can be downloaded and listened to afterwards.

What does permission denied mean?

This error occurs when you are connected with an FTP site and you are either uploading or downloading. Sometimes the site administrator doesn't want you to upload to the site, download a certain file, or access a certain directory. The site may also be too busy.

Check that you are using the correct procedure to upload or download the file. Then keep trying until you succeed. If you still receive the error and know that you're able to upload or download to that site, contact the Webmaster by phone or e-mail.

I want to change my username, is this possible?

Unfortunately this is not possible, but if you wish to change your username then you will need to sign up for a new account.

What characters can I use in my username and password?

You must use only lower case letters and numbers in your username and password, the first 2 characters of your username must be letters, no hyphens or other characters. Your username must be between 5 and 16 characters and your password must be between 8 and 16 characters.

I have just set up an account with you, I can log on to the Internet, I can send e-mail but I cannot see any web sites?

If you have had any other ISPs on your machine (or recently installed IE5) they may use a proxy server to access web sites, where as we do not. This setting is normally a small box that needs unticking and can be found in different places depending on your browser, here is where to find it.

Internet explorer 3 or 4: Open your browser and click on View then Internet options, click on the connections Tab and untick Use Proxy Server.

Internet Explorer 5: Open your browser and click on Tools and then Internet options, then click on the connections Tab and onto settings, and
untick the Use a Proxy Server box.

Netscape Navigator/Communicator: Open your browser and click on Edit then Preferences, Open the Advanced drop down menu and select Proxies, Tick the Direct connection to the Internet.

How much will it cost me to call the Internet?

All Calls made to our Internet service are charged at local rates. You will have to ask your telephone line provider how much they charge for a local rate call, this differs depending on who you use (BT,Energis,Telewest,Localtel,Cable & Wireless) and what time the call is made.

If you are dialling in on a 0844 numbers then depending on your account the charges will be different at time of print these prices are correct for the following services.

Cheaper call times are after 6pm weekdays and all times at the weekend.

How much space can I use on the CGI server?

You can currently use upto 50 MB of space on the cgi servers

I am trying to open a program on my Computer, but it says there is a DLL missing. Can you help?

If you do try to open Internet Explorer or Outlook Express etc.. and get an error message regarding a missing or damaged DLL file, you must reinstall the program in order to fix the error. We cannot fix the problem for you, re-installation is the only possible cure.

I am using FrontPage Express 2000 but whenever I try to publish my page it keeps giving me the same error?

FrontPage 2000 makes an error log whenever it has a problem, instead of trying again it takes a look at the log file and gives you the same error message. If this happens, search for a file on your hard drive called wecerr.txt and delete it, This file can normally be found in your WINDOWS/TEMP folder.

I have a 56k modem, but when I connect it only says I’m connected at 31,000bps?

Sometimes when you connect it only shows your port speed, this is not always the speed that you are actually connected at. If you think that you are only connecting at a very slow speed, make sure you are on the right dial in number for your modem and that you have the latest drivers installed. Also if you have made an extension to reach your computer make sure that the lead from your modem to the phone socket is as short as possible. Another thing is to check how many telephones you actually have connected to your line, the more telephones the more likely you are to get a bad or slow connection. Check with your phone company to see what REN rating your phone line has then look under each telephone in your house, there is usually a REN rating for each particular phone. Add them up and see if you are exceeding the number given to you by your telephone supplier.

I keep getting Error message 404 – File not found when I try to visit a web page, what does it mean?

The requested page has been renamed or is no longer available on the site or the address has been mis-spelt. Try accessing the main

site rather than a folder within the site i.e.

http://www.any-where.com/ Instead of:

http://www.any-where.com/help.html

Whenever I dial in it seems to takes ages connect?

Make sure you are using the correct number for your particular type of modem (see link below) Then click the tab at the top marked server types and make sure only enable software compression and TCP/IP are ticked.

Unticking any other boxes such as log onto network will speed up the time it takes to connect to us.

I normally get a very good connection speed but downloads from some sites are quite slow?

There are a number of factors that can affect this,

The actual speed of the server site you are downloading from.

The actual location of the site.

The amount of traffic currently on the net.

The amount of people downloading from the same server as you.

Error numbers, what do they mean? 600-650

Error 600: An operation is pending.
Error 601: The port is invalid.
Error 602: The port is already open.
Error 603: Caller's buffer is too small
Error 604: Wrong information specified.
Error 605: Cannot set port information.
Error 606: The port is not connected.
Error 607: The event is invalid.
Error 608: The device does not exist.
Error 609: The device type does not exist.
Error 610: The buffer is invalid.
Error 611: The route is not available.
Error 612: The route is not allocated.
Error 613: Invalid compression specified.
Error 614: Out of buffers.
Error 615: The port was not found.
Error 616: An asynchronous request is pending.
Error 617: The port or device is already disconnecting.
Error 618: The port is not open.
Error 619: The port is disconnected.
Error 620: There are no endpoints.
Error 621: Cannot open the phone book file.
Error 622: Cannot load the phone book file.
Error 623: Cannot find the phone book entry.
Error 624: Cannot write the phone book file.
Error 625: Invalid information found in the phone book.
Error 626: Cannot load a string.
Error 627: Cannot find key.
Error 628: The port was disconnected.
Error 629: The port was disconnected by the remote machine.
Error 630: The port was disconnected due to hardware failure.
Error 631: The port was disconnected by the user.
Error 632: The structure size is incorrect.
Error 633: The port is already in use or is not configured for Remote Access dialout.
Error 634: Cannot register your computer on the remote network.
Error 635: Unknown error.
Error 636: The wrong device is attached to the port.
Error 637: The string could not be converted.
Error 638: The request has timed out.
Error 639: No asynchronous net available.
Error 640: A NetBIOS error has occurred.
Error 641: The server cannot allocate NetBIOS resources needed to support the client.
Error 642: One of your NetBIOS names is already registered on the remote network.
Error 643: A network adapter at the server failed.
Error 644: You will not receive network message popups.
Error 645: Internal authentication error.
Error 646: The account is not permitted to log on at this time of day.
Error 647: The account is disabled.
Error 648: The password has expired.
Error 649: The account does not have Remote Access permission.
Error 650: The Remote Access server is not responding.

Error numbers, what do they mean? 651-701

Error 651: Your modem (or other connecting device) has reported an error.
Error 652: Unrecognised response from the device.
Error 653: A macro required by the device was not found in the device .INF file section.
Error 654: A command or response in the device .INF file section refers to an undefined macro
Error 655: The macro was not found in the device .INF file section.
Error 656: The macro in the device .INF file section contains an undefined macro
Error 657: The device .INF file could not be opened.
Error 658: The device name in the device .INF or media .INI file is too long.
Error 659: The media .INI file refers to an unknown device name.
Error 660: The device .INF file contains no responses for the command.
Error 661: The device .INF file is missing a command.
Error 662: Attempted to set a macro not listed in device .INF file section.
Error 663: The media .INI file refers to an unknown device type.
Error 664: Cannot allocate memory.
Error 665: The port is not configured for Remote Access.
Error 666: Your modem (or other connecting device) is not functioning.
Error 667: Cannot read the media .INI file.
Error 668: The connection dropped.
Error 669: The usage parameter in the media .INI file is invalid.
Error 670: Cannot read the section name from the media .INI file.
Error 671: Cannot read the device type from the media .INI file.
Error 672: Cannot read the device name from the media .INI file.
Error 673: Cannot read the usage from the media .INI file.
Error 674: Cannot read the maximum connection BPS rate from the media .INI file.
Error 675: Cannot read the maximum carrier BPS rate from the media .INI file.
Error 676: The line is busy.
Error 677: A person answered instead of a modem.
Error 678: There is no answer.
Error 679: Cannot detect carrier.
Error 680: There is no dial tone.
Error 681: General error reported by device.
Error 682: ERROR WRITING SECTIONNAME
Error 683: ERROR WRITING DEVICETYPE
Error 684: ERROR WRITING DEVICENAME
Error 685: ERROR WRITING MAXCONNECTBPS
Error 686: ERROR WRITING MAXCARRIERBPS
Error 687: ERROR WRITING USAGE
Error 688: ERROR WRITING DEFAULTOFF
Error 689: ERROR READING DEFAULTOFF
Error 690: ERROR EMPTY INI FILE
Error 691: Access denied because username and/or password is invalid on the domain
Error 692: Hardware failure in port or attached device.
Error 693: ERROR NOT BINARY MACRO
Error 694: ERROR DCB NOT FOUND
Error 695: ERROR STATE MACHINES NOT STARTED
Error 696: ERROR STATE MACHINES ALREADY STARTED
Error 697: ERROR PARTIAL RESPONSE LOOPING
Error 698: A response keyname in the device .INF file is not in the expected format.
Error 699: The device response caused buffer overflow.
Error 700: The expanded command in the device .INF file is too long.
Error 701: The device moved to a BPS rate not supported by the COM driver.

Error numbers, what do they mean? 702-752

Error 702: Device response received when none expected.
Error 703: ERROR INTERACTIVE MODE
Error 704: ERROR BAD CALLBACK NUMBER
Error 705: ERROR INVALID AUTH STATE
Error 706: ERROR WRITING INITBPS
Error 707: X.25 diagnostic indication.
Error 708: The account has expired.
Error 709: Error changing password on domain.
Error 710: Serial overrun errors were detected while communicating with your modem.
Error 711: RasMan initialisation failure. Check the event log.
Error 712: Biplex port is initialising. Wait a few seconds and redial.
Error 713: No active ISDN lines are available.
Error 714: Not enough ISDN channels are available to make the call.
Error 715: Too many errors occurred because of poor phone line quality.
Error 716: The Remote Access IP configuration is unusable.
Error 717: No IP addresses are available in the static pool of Remote Access IP addresses.
Error 718: PPP timeout.
Error 719: PPP terminated by remote machine.
Error 720: No PPP control protocols configured
Error 721: Remote PPP peer is not responding.
Error 722: The PPP packet is invalid.
Error 723: The phone number, including prefix and suffix, is too long.
Error 724: The IPX protocol cannot dial-out on the port because the computer is an IPX router.
Error 725: The IPX protocol cannot dial-in on the port because the IPX router is not installed.
Error 726: The IPX protocol cannot be used for dial-out on more than one port at a time.
Error 727: Cannot access TCPCFG.DLL.
Error 728: Cannot find an IP adapter bound to Remote Access.
Error 729: SLIP cannot be used unless the IP protocol is installed.
Error 730: Computer registration is not complete.
Error 731: The protocol is not configured.
Error 732: The PPP negotiation is not converging.
Error 733: The PPP control protocol for this network protocol is not available on the server.
Error 734: The PPP link control protocol terminated.
Error 735: The requested address was rejected by the server.
Error 736: The remote computer terminated the control protocol.
Error 737: Loopback detected.
Error 738: The server would not assign an address
Error 739: The remote server cannot use the Windows NT encrypted password.
Error 740: The TAPI devices configured for Remote Access failed to initialise or were not installed correctly.
Error 741: The local computer does not support encryption.
Error 742: The remote server does not support encryption.
Error 743: The remote server requires encryption.
Error 744: Cannot use the IPX net number assigned by the remote server. Check the event log.
Error 745: An essential file is missing. Re-install Dial Up Networking.
Error 752: A syntax error was encountered while processing a script.

What does error 400 - Bad Request mean?

You entered a URL that is not accepted as correct. Possibly the server being contacted doesn't recognize the document you are asking for or it may no longer exist. It is also possible that it is correct but you aren't authorized to access it.

Check the URL to see if it's correctly spelled and that every letter is in the right (upper- or lower-) case. Check colons, numbers of slashes, and tildes.

What does error 401 - Unauthorized mean?

The site you are trying to access is protected and you either entered the incorrect password or the host does not want users coming from your domain to enter. Some sites will only allow specific domains to access the site. For example, some U.S. government sites (with the .gov top-level domain name) will only permit users coming from .gov or .edu (educational sites) to gain access. Or some educational sites only allow access from other educational sites.

If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.

What does error 403 - Forbidden mean?

You are not permitted to access this document. It is either password-protected or the host does not want your domain to enter.

If you are sure you have access to the site, try typing the password again. If you don't have a password or your domain does not have access to the site, you won't be able to access it.

What does error 404 - Not found mean?

The host server can't find the HTML document at the URL you've entered. Either you have mistyped the URL, the document no longer exists, or you've been given the wrong URL.

If your URL ends in ".htm", try ".html" (and vice versa). To find out whether the site hosting the document is still active, delete everything after the last slash in the URL. If this doesn't work, try deleting the slash and adding .htm or .html to the end. If the site is still running, try and find the page from another location on the site that you can reach.

What does Bad file request mean?

The form you're trying to access is not supported by your browser or there is an error in the form.

Try using a different browser. If the problem persists or another browser is not available, send an e-mail note to the site's Webmaster.

What does Network connection was refused by the server mean?

Some servers have limits on the number of people or request they can handle at a time. If you get this message, the server is probably too busy to handle one more user. When the server doesn't create its own message to handle this error, this generic message is displayed instead.

Try clicking the Reload button until you connect. Or try again later.

What is cache, and can I delete it?

Every time you visit a web page the page itself and the images are stored on your hard drive, this is to speed up your next visit to the page (as long as the page hasnt been changed) they can take up quite a lot of space and most of the time they are un needed. You can easily and safely delete these files from time to time in order to free up space on your hard drive.
To do this, Double click on My Computer then into Control Panel and double click Internet or Internet Options, you will see a section called Temporary Internet Files, click on the Delete_Files button and this will clear your cache.

How do I make my modem redial?

Goto My computer then into Dial-up-networking and click on Connections then Settings. This will bring up a box, place a tick in Redial and enter the relevant times into the delay boxes.
For example: you could type 10 in redial attempts, this would attempt 10 redials before giving up. 0 in minutes and 5 seconds, this will pause for 5 seconds after a failed attempt then retry until it reaches the 10 redials you have specified.

I want to register my domain, but the portal will not let me at the moment. How long will it be before I can register it?

You can only register your domain when you have surftime enabled on your exchange, this is because if you cannot receive SurfTime we do not bill you.

I have a 56K modem. Why isn't my download speed even close to 56K?

There could be several reasons--and most of them aren't your ISP's fault.
First of all, static electricity caused by radio signals, power lines, and other sources interfere with most 56K modem signals, forcing them to fall back to 42-50Kbps.
56K modems also require a clean, straight through telephone connection to the telephone company's central office switching center. Phone company line amplifiers that boost a telephone signal over a long distance, PBX switchboard systems, and other phone equipment alter the phone signal and force 56K modems to fall back to speeds of 33.6Kbps and lower.
Finally, the FCC doesn't allow 56K modems to use the full range of signals that phone company equipment can generate. They're concerned that it'll cause static interference to other phone lines.
So no 56K modem in the United Kingdom ever connects at 56K. Most 56K modem users seem to connect at speeds of 44-48Kbps.